Frequently Asked Questions (FAQs)
Orders and Payments
- What payment methods do you accept?
- How do I cancel my order?
Shipping
- What are my shipping options?
- What about Free Shipping?
Returns
- What is your return policy?
- Who pays for return shipping?
What payment methods do you accept?
How do I cancel my order?
To cancel an order, simply email [email protected] to request the cancellation of your order. Please be sure to include the order number in your e-mail. If your order has already shipped, you will be given instructions on how to return the order to us. Once we receive your order back to our warehouse, your credit card will be refunded less the original shipping charges.
What are my shipping options?
Orders are shipped via LBC or JRS Express. Please allow three (3) to five (5) business days for processing of orders. Read more about our shipping policies.
What about Free Shipping?
Free shipping is available for purchases worth $150 and above. Read more about our shipping policies.
